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Tag
Ind#1
Ind#2
Name
020
/a9780073380933
039
9
/y201106131040/zbie
090
/a658.8/bZEI
100
1
/aZeithaml,/bValarie A
245
1
/aServices marketing :/bintegrating customer focus across the firm //cValarie A. Zaithaml
250
/a5th ed.
260
/aNew York :/bMc-Graw Hill ,/c2009
300
/a708ms :/b26cm
650
0
/aservice industries -/xMarketing
650
0
/aCustomer Services
650
0
/aMarketing