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Tag
Ind#1
Ind#2
Name
020
/a9780071263931
039
9
/a200912020950/byanie/c200911121605/dlinda/y200911121120/zbie
090
/a658.8/bZEI
100
1
/aZeithalm,/bValarie A.
245
1
/aServices marketing :/bintegrating customer focus across the firm //cValarie A. Zeithalm, Dwayne D.Gremler
250
/a5th ed.
260
/aSingapore :/bMc Graw - Hill,/c2009
300
/a708 p.;/c25.2 cm
650
0
/aservice industries -/xMarketing
650
0
/aCustomer service
700
/aGremler,/bDwayne D.